Frequently Asked Questions (FAQs)

Every time a question is asked, we will add the answer to our Frequently Asked Questions (FAQs) Still cannot find the answers to your question? Please contact us

1. What methods of payment do you currently accept?

=> We accept postal order, direct bank deposit, manual collection, cheque, direct SMS order through 8846015, major credit cards and Paypal.

2. How long will my account be set up?

=> Your account will be set up instantly after we receive your payments. Based on the DNS operation your domain name will be resolved within 24-48 hours.

3. Can I access my account 24 hours 7 days?

=> Absolutely yes. There is no restriction on how many times you can access your account.

4. Are you a stable company?

=> Certainly. We are just like other profit-making companies that treat its customers as the main priority.

5. You mention 100MB Space and 1GB Bandwidth, what does that mean?

=> You can store up to 100MB Space for your site (roughly 2000-5000 pages) and 1GB Bandwidth Transfer (200,000 visitors) per month.

6. What if I run out of space and bandwidth?

=> You can buy extra space or bandwidth from us. EdoHost will add up your account for only $1/mth per additional 100MB space or $1/mth per additional 500MB bandwidth. Such discounted offers is only given to the existing EdoHost customers - you cannot buy our space and bandwidth if your site is hosted by other hosting companies.

7. How can I learn about CPanel?

=> Here

8. What technical support do you offer?

=> We have phone support, online forum support and email support. Please contact us if you encounter any problems or difficulties.

9. Can I change my domain name halfway?

=> Unfortunately no. All international registrars rule that once a domain is registered it is final and will stay for a year. You can however request to buy a new domain for $15/yr

11. I am not satisfied with the freelancer's design works, what can I do?

=> Let us know and we will try to resolve your issue. Please specify the cause of your dissatisfaction and how you expect it to be corrected.

12. Can I upgrade my plan anytime?

=> Yes. We can upgrade your plan within 3 minutes without any downtime.

13. Can I get back my domain if I stop hosting with you?

=> We are sad to lose you as our client, but your domain will be totally yours. To cover our losses  however, any domain transfer (hosting termination) done within first 6 months will be subjected to a $15 charge.

14. Do you allow adult content?

=> No. We don't allow adult, racist or anti-government site. Any users found violating our terms will have their account terminated without refund.

15. Will my domain still be free after 1 year?

=> Yes. As long as you continue hosting with us, your domain will be free forever.

16. What are the differences between you and free hosting services like Geocities and Angelfire?

=> You are getting your own domain name (www.yourname.com) and many other features not found in free host. Through paid hosting like EdoHost, you will experience the real website management utilities used by millions of sites worlwide.

17. I saw some companies offering unlimited bandwidth and space. How do you define that?

=> We need to educate everyone against these offers. Each space and bandwidth cost the provider money, as it consumes resources on their server. Some web hosting provider knows that you wont need so much space and bandwidth so they practice this type of marketing gimmick. It is similar to the restaurant buffet plan; each weight of food cost money to produce, but they know that you wont eat to the unexpected extent. Similarly such type of hosting provider will likewise, suspend your account if you exceed too much space and bandwidth. Here in EdoHost we don't practice such policy, but instead we charge a low fee for additional storage and bandwidth, this keep our servers stable.

18. What if I already have my own website?

=> Great! Are you being overcharged by your current provider? You can request us to host your site and transfer all your existing files almost instantly. For your hosting transfer to Edohost we will give you one month free hosting.

19. I want to transfer my hosting to EdoHost, but the current provider owns my domain name?

=> We can try transferring it for you through our DNS system, but if it failed (your provider locks it) we will suggest some alternate domains for you. If you own the trademark then you have rights to demand the domain name from your hosting provider.

20. I just sign up. Why can't I access my domain or send mail to the email account I just created?

=> Your account can be setup instantly, but not your domain or email accounts. When we register your domain, it requires 24-48 hours to propagate around the DNS system telling everyone in the world that you have taken the respective domain name, therefore your domain will be activated within 24-48 hours but not immediately. The same goes for your email accounts. Please wait patiently for this process as it is a compulsory step for every web hosting companies and registrars.

21. Why do you have a minimum 4 months payment policy? Why not pay monthly?

=> Good question! All global domain registries state that the minimum required length of period for a domain contract is 1 year. That is, we will have to register the domain name for a full year regardless of how many months our clients host their sites with us. To prevent others from signing up 'just for fun and simply take a look then cancel the subscription plan' resulting in contract losses for EdoHost, we take step on implementing the minimum 4 months payment policy.

22. Is there any discounts for paying annually?

=> Yes. Unlike other companies we appreciate you paying annually. It saves us time and money in postal fees, fuel expenses, SMS credits, subscription tracking, manual collection manpower and more. As a reward we are offering a 5% discount to all those paying annually.